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Outer Reef Yachts Service: Experience The Difference

One of the major cornerstones of Outer Reef's business model is customer service that is second to none. Not only is Outer Reef yacht services offered to those who have purchased an Outer Reef Yacht, new and pre-owned, but Outer Reef Yachts also offers service and maintenance programs globally, and across all yacht brands.

Our service team, led by Captain Randy Ives, Commissioning/Warranty/Service/Training Director has been running yachts of all shapes and sizes for decades, all around the world. He manages a team who is at the ready to assist with your yachting service needs. The Outer Reef Yachts service team offers 92 years of experience, cumulatively.

 

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Service Videos


Service Testimonials


This new service initiative will add to the value of every OuterReef that has been built. It is a pleasure to be the owner of our second Outer Reef. Our next boat will probably be an Outer Reef.

- Owner of 800 Motoryacht "GINGER"
Captain Randy Ives (Outer Reef Yachts in-house Commissioning / Warranty / Service Project Manager) went above and beyond (as did Bryan and Richard) to help get the ANA LUISA ready pre and post sea trial. He remained incredibly focused... We had a very comprehensive orientation which started with fuel system (made something that looks rediculously complicated and made it simple) to the anchor system and everything in between. He was there Friday, Saturday, Sunday and Monday after just flying back from Taiwan (Outer Reef Yacht's shipyard). He made sure we knew the boat as best one can in such a short time. Subsequently on our way home he has checked in every day. Great professional, super human being and solid teacher.

- Owners of 700 Motoryacht "ANA LUISA"
Thank you very much for your continued excellent service and support of your brand. We are so pleased to be remaining a part of the Outer Reef family with our second ORY. We will be enjoying our "new" Ginger for many years to come. She is proving to be as wonderful as our first Outer Reef yacht - a testament to the quality of your product.

- Ral and John, Owners of M/Y GINGER
So far our experience with Outer Reef has been exceptional so I am looking forward to the whole experience. I have built a New York office for a major pension fund based on 30 years of learnings where collaboration, respect and the pursuit of excellence are the three main pillars. I have to say that you have done the same at Outer Reef. Randy and Joel are noodling on how to tweak set-up so I can run the ANA LUISA on just one engine without locking the shaft. I asked a few questions and they jumped right on it. Your team definitely is not satisfied with what is but is excited about what could be. Regardless, it is always a pleasure dealing with each member of your team. Well done on getting the culture right!

- Owner of Outer Reef M/Y ANA LUISA
Our thanks to the personnel at Outer Reef who were available to answer and help, and if needed, fly staff to our location to resolve any operating issues. Their commitment to customer service and owner relations are not just words - they live it.

- Owner of M/Y ARGO 88' Outer Reef Cockpit Motoryacht
Retention of value after three to five years of cruising is most often found when builders have limited or no inventory builds, no extra profit dealer networks, and quality after-sales service. Outer Reef Yachts checks all of these boxes and delivers continual support years after delivery

- Andy Ulitsky family of Argo's owners and crew during Alaskan shakedown cruise. From Northwest Yachting
You never know what the future will hold. So when we built our 65 foot Outer Reef we did not anticipate that we would still enjoy cruising on her 10 years later. This would not have been possible without the quality of the boat and support of the Outer Reef organization. Thank you very much, Jeff Druek.

- Owners of 65' M/Y Coping

Owner's Portal


Outer Reef Yachts is excited to present a newly structured Service Initiative that exceeds all standards within the industry. With investment in an advanced service management software, Outer Reef will provide all owners a personalized Owner's Portal - an online, mobile friendly vessel-specific dashboard hosting real-time information and updates for their yacht. Our experienced service team will automate all incoming service questions and requests, thereby providing updates, status reports, and overall customer-service communication with the touch of a button, on any mobile device.

Some of the service program's offerings include:

  • Personalized, vessel-specific dashboard hosting information and updates for your yacht
  • Direct team communication capabilities created and managed from any mobile device
  • Owner/ORY team two-way communication within specific work orders
  • Status updates in real-time
  • Proactive maintenance scheduling and reminders
  • Direct communications sent to team with confirmations of receipt
  • Quick and easy decision making to avoid interruption to your yachting experience

Outer Reef Yachts continuously strives to ensure the highest quality of customer service. Investment in this software and in the training of our service personnel allows our owners a better experience: less time managing maintenance needs and more time on the water with family and friends.

 

Visit Our Owners Portal Page

Outer Reef Pre-Sales/Survey Inspection
& Service Program

Increase Value, Marketability and Improve After-Survey Results with the Outer Reef Pre-Sales/Survey Inspection & Service Program


Selling your yacht is an important milestone, one that takes meticulous preparation and planning for a successful transaction. They say, "you never get a second chance at making a great first impression," when a qualified buyer is ready to take the next step and preview your yacht.

Increase value, marketability and improve after-survey results with the Outer Reef Pre-Sales/Survey Inspection & Service Program. Schedule a comprehensive multi-checkpoint analysis and follow-up service work with the Outer Reef Service Department, prior to initial inspection, survey and sea trials.

 

 

Our certified technicians' pre-sales inspection includes, but not limited to:

  • Inspection of hull and superstructure finish
  • Inspection of exterior hatches, hinges and overall cleanliness
  • Interior inspection for general condition
  • Visual inspection of engines, generators, belts, hoses, filters, sea strainers, bonding wires and electrical connections for leaks, excess wear and corrosion
  • Visual inspection of engine cooling system for signs of leaks and excessive corrosion
  • Check battery condition and terminals
  • Check bilges for overall cleanliness and evidence of water, oil or any other leaks
  • Check water maker for visual signs of leaking, condition of membranes and service history
  • Check the engine room fire suppression system for current inspections and operation
  • Check fresh water pumps for operation and/or possible leaks
  • Check macerator pumps for operation and/or possible leaks
  • Check that the thru hull valves and seacocks move freely
  • Check hose clamps for corrosion and integrity
  • Check operation of electronics, hydraulic system, davit and anchoring system
  • Check shower sump pumps
  • Check operation and condition of the air conditioning system
  • Check that the USCG required safety equipment is on board and certified, including life rafts and handheld fire extinguishers

This program applies to all motoryacht brands.

Pro-actively inspecting and servicing your yacht, from aesthetics to mechanical systems, adds value and ease to the process of successfully selling your yacht. A well-maintained vessel, prior to inspection and survey will mitigate significant after-survey adjustments to the sales price.

Listing Your Yacht?


Contact Outer Reef To Learn How Our Team Of Professionals Can Help.

 

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