One of the major cornerstones of Outer Reef's business model is customer service that is second to none. Not only is Outer Reef yacht services offered to those who have purchased an Outer Reef Yacht, new and pre-owned, but Outer Reef Yachts also offers service and maintenance programs globally, and across all yacht brands.
Our service team, led by Captain Randy Ives, Commissioning/Warranty/Service/Training Director has been running yachts of all shapes and sizes for decades, all around the world. He manages a team who is at the ready to assist with your yachting service needs. The Outer Reef Yachts service team offers 92 years of experience, cumulatively.
Outer Reef Yachts is excited to present a newly structured Service Initiative that exceeds all standards within the industry. With investment in an advanced service management software, Outer Reef will provide all owners a personalized Owner's Portal - an online, mobile friendly vessel-specific dashboard hosting real-time information and updates for their yacht. Our experienced service team will automate all incoming service questions and requests, thereby providing updates, status reports, and overall customer-service communication with the touch of a button, on any mobile device.
Some of the service program's offerings include:
Outer Reef Yachts continuously strives to ensure the highest quality of customer service. Investment in this software and in the training of our service personnel allows our owners a better experience: less time managing maintenance needs and more time on the water with family and friends.
Increase Value, Marketability and Improve After-Survey Results with the Outer Reef Pre-Sales/Survey Inspection & Service Program
Selling your yacht is an important milestone, one that takes meticulous preparation and planning for a successful transaction. They say, "you never get a second chance at making a great first impression," when a qualified buyer is ready to take the next step and preview your yacht.
Increase value, marketability and improve after-survey results with the Outer Reef Pre-Sales/Survey Inspection & Service Program. Schedule a comprehensive multi-checkpoint analysis and follow-up service work with the Outer Reef Service Department, prior to initial inspection, survey and sea trials.
Our certified technicians' pre-sales inspection includes, but not limited to:
This program applies to all motoryacht brands.
Pro-actively inspecting and servicing your yacht, from aesthetics to mechanical systems, adds value and ease to the process of successfully selling your yacht. A well-maintained vessel, prior to inspection and survey will mitigate significant after-survey adjustments to the sales price.
Contact Outer Reef To Learn How Our Team Of Professionals Can Help.