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Outer Reef Yachts Service: Experience The Difference

One of the major cornerstones of Outer Reef's business model is customer service that is second to none. Not only is Outer Reef yacht services offered to those who have purchased an Outer Reef Yacht, new and pre-owned, but Outer Reef Yachts also offers service and maintenance programs globally, and across all yacht brands.

Our service team, led by Captain Randy Ives, Commissioning/Warranty/Service/Training Director has been running yachts of all shapes and sizes for decades, all around the world. He manages a team who is at the ready to assist with your yachting service needs. The Outer Reef Yachts service team offers 92 years of experience, cumulatively.

New Service Initiative

This year, Outer Reef Yachts is excited to present a newly structured Service Initiative that exceeds all standards within the industry. With investment in an advanced service management software, Outer Reef will provide all owners a personalized Owner's Portal - an online, mobile friendly vessel-specific dashboard hosting real-time information and updates for their yacht. Our experienced service team will automate all incoming service questions and requests, thereby providing updates, status reports, and overall customer-service communication with the touch of a button, on any mobile device.

Some of the service program's offerings include:

  • Personalized, vessel-specific dashboard hosting information and updates for your yacht
  • Direct team communication capabilities created and managed from any mobile device
  • Owner/ORY team two-way communication within specific work orders
  • Status updates in real-time
  • Proactive maintenance scheduling and reminders
  • Direct communications sent to team with confirmations of receipt
  • Quick and easy decision making to avoid interruption to your yachting experience

Outer Reef Yachts continuously strives to ensure the highest quality of customer service. Investment in this software and in the training of our service personnel allows our owners a better experience: less time managing maintenance needs and more time on the water with family and friends.

Service Testimonials

This new service initiative will add to the value of every OuterReef that has been built. It is a pleasure to be the owner of our second Outer Reef. Our next boat will probably be an Outer Reef.

- Owner of 800 Motoryacht "GINGER"
Captain Randy Ives (Outer Reef Yachts in-house Commissioning / Warranty / Service Project Manager) went above and beyond (as did Bryan and Richard) to help get the ANA LUISA ready pre and post sea trial. He remained incredibly focused... We had a very comprehensive orientation which started with fuel system (made something that looks rediculously complicated and made it simple) to the anchor system and everything in between. He was there Friday, Saturday, Sunday and Monday after just flying back from Taiwan (Outer Reef Yacht's shipyard). He made sure we knew the boat as best one can in such a short time. Subsequently on our way home he has checked in every day. Great professional, super human being and solid teacher.

- Owners of 700 Motoryacht "ANA LUISA"
Thank you very much for your continued excellent service and support of your brand. We are so pleased to be remaining a part of the Outer Reef family with our second ORY. We will be enjoying our "new" Ginger for many years to come. She is proving to be as wonderful as our first Outer Reef yacht - a testament to the quality of your product.

- Ral and John, Owners of M/Y GINGER
So far our experience with Outer Reef has been exceptional so I am looking forward to the whole experience. I have built a New York office for a major pension fund based on 30 years of learnings where collaboration, respect and the pursuit of excellence are the three main pillars. I have to say that you have done the same at Outer Reef. Randy and Joel are noodling on how to tweak set-up so I can run the ANA LUISA on just one engine without locking the shaft. I asked a few questions and they jumped right on it. Your team definitely is not satisfied with what is but is excited about what could be. Regardless, it is always a pleasure dealing with each member of your team. Well done on getting the culture right!

- Owner of Outer Reef M/Y ANA LUISA
Our thanks to the personnel at Outer Reef who were available to answer and help, and if needed, fly staff to our location to resolve any operating issues. Their commitment to customer service and owner relations are not just words - they live it.

- Owner of M/Y ARGO 88' Outer Reef Cockpit Motoryacht
Retention of value after three to five years of cruising is most often found when builders have limited or no inventory builds, no extra profit dealer networks, and quality after-sales service. Outer Reef Yachts checks all of these boxes and delivers continual support years after delivery

- Andy Ulitsky family of Argo's owners and crew during Alaskan shakedown cruise. From Northwest Yachting
You never know what the future will hold. So when we built our 65 foot Outer Reef we did not anticipate that we would still enjoy cruising on her 10 years later. This would not have been possible without the quality of the boat and support of the Outer Reef organization. Thank you very much, Jeff Druek.

- Owners of 65' M/Y Coping

Just A Few Services We Offer:

  • Yacht Maintenance / Inspections
  • Exterior Washing, Waxing, and Detailing
  • Strainer and Filter Maintenance
  • Full Engine / Generator Scheduled Maintenance
  • Hull Bottom / Zinc Maintenance
  • Air Conditioning / Heating Maintenance
  • Head System Maintenance
  • Dive Service
  • Provisioning Service
  • Marine Surveys
  • Yacht Delivery with Our Licensed Captains
  • Fully Equipped Mobile Fleet
  • 24-hour Emergency Service

Contact our Service Department

Outer Reef Service Locations

  • Americas

  • MarineTec US

    401-A 34th St
    Anacortes, WA 98221
    Send an Email

  • The Hinckley Company

    1656 Homewood Lndg Rd
    Annapolis, MD 21409
    Send an Email

  • Philbrook's Boatyard Ltd

    2324 Harbour Rd
    Sidney, AL V8L 2P6
    +1 250-656-1157

  • Tidewater Yacht Service

    321 Cromwell Street
    Baltimore, MD 21230
    Send an Email

  • Deltaville Boatyard

    274 Buck's View Lane
    Deltaville, VA 23043
    Send an Email

  • The Hinckley Company - Naples

    3390 Merchantile Ave
    Naples, FL 34104
    Send an Email

  • The Hinckley Company - Oxford

    202 Banks Street
    Oxford, MD 21654
    Send an Email

  • The Hinckley Company - Portsmouth

    One Little Harbor Landing
    Portsmouth, RI 02871
    Send an Email

  • The Hinckley Company - Savannah

    2400 Mechanics Ave
    Savannah, GA 31404
    Send an Email

  • Yacht Masters Northwest

    1341 N. Northlake Way
    Suite 102
    Seattle, WA 98103

  • The Hinckley Company - SW Harbor

    130 Shore Road
    SW Harbor, ME 04679
    Send an Email

  • The Hinckley Company - Stuart

    4550 SE Boatyard Drive
    Stuart, FL 34997
    772.287.0923 ext 8075
    Send an Email

  • Annapolis, MD

    222 Severn Avenue
    Suite 3, Bldg 7-20
    Annapolis, AL 21403
    Send an Email

  • Ft Lauderdale

    2601 E Oakland Park Blvd
    Suite 601
    Ft Lauderdale, FL 33306
    Send an Email

  • Seattle, WA

    1001 Fairview Ave N
    Seattle,, WA 98109
    Send an Email

  • Antigua

    #1 Dockside Drive
    English Harbour,

  • Europe

  • Palma de Mallorca

    Paseo Maritimo 44
    Palma de Mallorca
    Spain 07015
    +34 67 20 70005

  • Mediterranean

    Amico Shipyard
    +39 373606463

  • Istanbul, Turkey

    Kadir Has Caddesi Acelya Sokak Türkmen , Apt. No:2/13
    + 90 216 336 9788

  • Southampton, UK

    Universal Marina, Crableck Lane
    Sarisbury Green
    United Kingdom SO31 7ZN
    +44 (0)7972 233702

  • Antibes, FR

    2, Avenue de Verdun
    France 06600
    +33 49 29 10 202

  • Australia and New Zealand

  • The Boat Works

    1 Boatworks Drive
    Australia 4209
    +61 7 5500 0000

  • Rivergate Marina

    7 Rivergate Marina
    Australia 4172
    +61 3907 1600

  • Sydney city Marine

    James Craig Road
    Australia 2039
    +61 2 8572 7800

  • Fenwicks Marina

    31 Brooklyn Road
    Australia 2083
    +61 2 9985 7633

  • Motoryacht Service Centre

    18 Clearwater Cove , West Park Marina
    Hobsonville West Harbour
    New Zealand
    +64 9 416 1179
    +64 274 725 242

  • Middle East

  • Middle East

    Dubai Marina
    United Arab Emirates
    +44 7508 457764